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Shipping Policy

We recognize that it’s important to our customers to receive merchandise in a timely manner. Orders will ship within 1 business day of placing your order. Please note that we do not ship on Saturdays, Sundays or nationally observed US holidays. Orders placed before 3:00 pm EST Monday through Friday will be processed the same day. Orders placed after 3:00 pm EST, on a weekend or on a holiday, will be processed the next business day.

  • A signature will be required upon delivery of all orders and orders cannot be redirected.
  • A confirmation email will be sent noting your order and shipping details.
  • Shipping is currently only available in the continental United States.
  • We cannot ship to Post Office Boxes.
  • Same day processing and shipping for Next Day Delivery can only be arranged via our web Contact page or by dialing direct.

Return Policy

If for any reason you’re not satisfied with your online purchase, we will accept your return of unworn and unused merchandise within 14 days of receipt of merchandise. When trying shoes for the first time, we recommend trying them on soft, clean, indoor surfaces, such as carpeting in order to minimize the risk of marring the soles.

  • Products must be returned in new condition. Any items returned in non-resellable condition will be retained at our warehouse for customer retrieval.
  • Products must be returned in their original packaging.
  • Refunds for merchandise not accompanied by a receipt will be refunded at their current selling price when we’re not able to determine the original purchase price.
  • Returned items will be refunded excluding the cost of shipping.
  • All Sale Items are Final Sale.
  • Blue Sole Shoes is not responsible for shipping fees or lost returns. We recommend you obtain a tracking number for your records.

Please mail your return back to the following address:

Blue Sole Shoes
1805 Chestnut St.
Philadelphia, PA 19103

Please allow 1-3 business days for returns to be processed once they arrive at our warehouse.

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